60-Minute Active Training Series: How To Resolve Conflict Effectively - With CD-ROM

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win-win situation. 'How To Resolve Conflict Effectively', Participant's Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations.