Battered Customers Tell All - True Stories from the Humorous to the Horrific.
When author Maria Prendergast sent out a call for stories about customers' bad experiences with banks, she was overwhelmed by the response. Letters, faxes and emails poured in, expressing outrage, exasperation or sheer incredulity at the dehumanising experience of Australian banking today. The result is a sad and sometimes funny litany of customer service disasters and frustrations that will strike a chord with everyone who has wondered whose money it is anyway.
