Business Checklist: Operations & Quality Management

Part of the Business Checklist series.

The management of operations and quality is at the heart of all businesses, and requires a vast range of essential management skills and techniques. The Business Checklists in this book cover a range of operations and quality issues, including:

- Project management
- Deciding whether to outsource
- Effective purchasing
- Mapping a TQM strategy
- Preparing for ISO9000
- Establishing a performance measurement system
- Implementing a service level agreement

The Institute of Management's (IM) Business Checklists series provides access to a dynamic library of management skills. Written in clear, jargon-free language, each Business Checklist reflects current thinking and best management practice.