Dimensions
241 x 195 x 32mm
Authors include: Eileen C Forrester & Brandon L Buteau and Sandy Shrum.
The authoritative, official introduction to CMMI-SVC, the powerful new process improvement framework for service providers of all kinds.
- Shows how the proven CMMI framework has been extended for the huge services marketplace, and how to use CMMI-SVC to optimize any service-related process.
- An official SEI publication modeled on the bestselling book CMMI: Guidelines for Process Integration and Product Improvement.
- Covers the entire CMMI-SVC model, with practical notes and real-world case studies.
The CMMI framework has long provided powerful process improvement tools for organizations that build software and other products. But 80% of the global economy is now based on services, not products. SEI, the creators for CMMI, has now extended the CMMI framework to reflect the unique challenges of process improvement in service industries. In this book, three members of CMMI-SVC development team walk through this new model from start to finish, explaining each element and showing how it can be applied in real-world services organizations.
Modeled after the widely used CMMI: Guidelines for Process Integration and Product Improvement, this official SEI publication is both a comprehensive reference and a hands-on tutorial. Using it, service provider organizations can establish, manage, and improve services that more successfully meet the needs of both customers and users. They will learn how to make better decisions, avoid common problems, manage existing processes more effectively, and seize new opportunities. The authors begin by thoroughly explaining CMMI-SVC, its concepts, and its use. Next, they present a complete reference of best practices, organized for fast access. Practical notes, tips, hints, and case studies clarify the model and show how it can be applied in a wide range of environments. Finally, in Part III, the authors bring together glossaries, acronyms, and other essential reference information available nowhere else.
