Founded in 1987 by a former engineer in China's People's Liberation Army (Ren Zhengfei), Huawei Technologies is the world's largest telecoms equipment manufacturer and a major player in the mobile telephone sector. Its emergence into a multinational with over 175,000 employees all around the world is nothing short of extraordinary. This book explores the spirit of commitment and perseverance that drives Huawei employees to provide exceptional service and quality. The book gathers stories of various Huawei individuals and teams from around the world, and how they consistently achieved excellent product and service quality, often in complex situations or environments. The book represents a study in company-wide motivation, resilience and commitment from one of today's most important technology companies. AUTHOR: Tian Tao is a member of the Huawei International Advisory Board, Co-Director of the Ruihua Institute of Innovation Management (Zhejiang University) and Visiting Fellow at Cambridge Judge Business School.
