With plenty of practical tips, and exercises to practise ommunication techniques, this interactive book is an essential read for anyone who wants to pick up the finer points of real communication.
- Clear and crisp diagrams and illustrations makes it a easy read.
- Handy little tips all summarized at the end of each chapter, to help to ease the understanding of readers.
- Learn how to notice danger zones, and learn tips on how to avoid them
- Learn how to build rapport, discern when to use e-mail or pick up the phone and manage conflict between individuals and within a team.
- Follow master communicators and trainers, Shirley Taylor and Alison Lester, as they show you how to navigate the waters of business communication.
Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships.
