Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable nondocumented knowledge that outgoing staffers have—before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs—all organizations have lost what these authors call "deep smarts" when workers leave.
Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears.
