Dimensions
152 x 229 x 26mm
Skills for Understanding and Being Understood.
Second Edition.
Each day, we communicate with a variety of people - in fact, up to 75% of every working day is spent communicating. Communication skills are the single most important factor contributing to our success. This book provides the most accessible techniques for improving and perfecting your communication skills.
Full of practical tips, this new edition is Australian-focused and includes information on:
- How to be successful in your communications and your life
- Gathering valuable information through reflective listening
- Keeping cool, calm and collected even with the most difficult people
- Winning with customer complaints
- Solving problems and making decisions
- Managing your body language
- Effectively communicating by fax and email
