Dealing With Difficult Situations

Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you let other people or situations manipulate your day? Do you ever feel you're not in control during difficult situations?

Difficult situations arise for everyone, both at home and in the workplace. But if you have the tools you need to handle them constructively, you'll be able to regain control and manage your side of any two-way transaction. This book shows you how.

Giving detailed examples and practical communication and feedback techniques, this book explores solutions for a wide variety of problem situations with co-workers, bosses and subordinates, as well as with husbands, wives, children and seniors.

'Dealing With Difficult Situations' is essential reading for anyone who wants to be able to handle others' difficult behaviour and take back control in any situation.