Whether youve been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While theres no one right way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.
Difficult Conversations takes you through the basics of:
Crafting a clear message
Identifying the other persons goals
Developing and maintaining a positive mind-set
Conducting a productive conversation
