How To Resolve Conflict
Have you ever slammed a door in rage? Have you ever been really hurt by something someone has said? Have you ever had a fight with your mother? Have you ever been angry when your pay rise was turned down?
Every day people find themselves in conflict, ranging from minor discomfort to serious confrontations. Generally when people think about conflict they believe that there are only three solutions: compromising, winning or losing. But now there is a new way to look at winning so that opponents become partners.
This book shows how to recognise typical conflict behaviour patterns and how to avoid them. As well, it teaches us how to understand the power dynamics in any relationship. Most importantly, however, it shows how improved communication can help us to better understand those with whom we find ourselves in conflict, and help them to understand us, in order to achieve a happy solution.
With its friendly advice, entertaining cartoons and proven techniques, this is an inspirational sourcebook for all those who want to win, and who want everyone else to win, too.
