NEW 4th EDITION!
Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these practical and simple to implement ideas.
After the initial success of the #1 best-seller in Australia and Taiwan; here's the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye's wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense that you can easily translate into common practice.
Written by the former Australian Executive Woman of the Year, this updated version will help you achieve tangible results. Easy-to-read, with relevant facts, anecdotes and case studies, you'll readily see the power of these seven proven S.E.R.V.I.C.E strategies for success: S elf-esteem E xceed expectations R ecover V ision I mprove C are E mpowerment.
It will help your organization-large or small-to become a service leader.
