Help Desk Management In A Week

Second Edition.

With work pressures mounting and information overload, do you find it hard to develop your skills? Whether you are new to a subject, or need to brush up on your existing knowledge, the 'In A Week' guides make it as easy as possible for you by breaking down subjects into simple steps that can be learnt in just one week.

This book covers the following:
- What does you help desk do?
- People: recruiting, training and managing them
- Tools to make things easier
- Customers: the reason you are there
- Communication: keeping everyone informed
- Measurement: proving your worth
- Finding time and reviewing progress