Instant Manager: Dealing with Difficult People

Dealing with difficult people is an unavoidable aspect of working life and can have a major impact on your career and wellbeing. This book, written by a leading expert with years of practical experience, will provide the tools to be able to deal with all types of working relationship. Areas covered include: how to define a difficult person; how to read body language and other unspoken messages; how to deal with difficult employees, colleagues and bosses; how to understand yourself and deal with difficult aspects of your own personality. Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.