Conflict in the workplace and between businesses is the natural result of the competitive environment in which business operates. When recognised and managed effectively it can be a driving force in achieving business success. But if conflict is ignored and not managed it can be a destructive force in both business and social life.
This book will help readers recognise and understand conflict and its causes and will show how it can be resolved constructively. It focuses on:
- The power of listening
- The costs of litigation
- The value of a collaborative culture
