A Guide for ITIL Foundation Exam Candidates
ITIL(r) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL(r). It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL(r) licensed product.
