Dimensions
140 x 216 x 15mm
Increasingly, we experience high-conflict people – especially narcissists – in the workplace. Angry customers. Undercutting coworkers. Bullying managers. Destructive business owners. This book helps you manage high-conflict people in the workplace. Once you recognize their predictable behavior patterns, a 4-Step Method can be used to calm them, analyze your options, respond to their hostility and set limits on their behavior.
