A Practical Guide for the Best Practice Development, Implementation and Use of KPIs
This popular Australian reference contains everything you need to implement KPIs in your organisation. 'Key Performance Indicators Manual' will assist you in identifying, developing and measuring key performance indicators in your organisation.
The development and use of KPIs should form the basis for the analysis of your organisation's current performance, its future requirements and the improving strategies required for ongoing success. This self-help manual assists you to do just that!
The manual is designed to be used as a practical guide to the process of introducing KPIs. The content of the manual has been divided into three parts which are suitable for anyone in the organisation to review and use.
Part one provides an overview of the total process for developing and using KPIs. It discusses the general principles and describes the eight steps in the development and use of KPIs.
Part Two consists of a series of structured exercises and activities for working through the eight steps. This information is designed to be copied and circulated by anyone in the organisation who is involved in developing and using KPIs. Like other elements in Best Practice, the process for developing and using KPIs can be assisted by the involvement of trained facilitators.
To help facilitators play their role, Part Three contains some key resources to be used when introducing KPIs, including checklists, workshop overheads and typical questions and answers.
