This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A practical guide to self-awareness, communication skills and conflict management (Revised edition, Penguin Books, 2007). It is designed for use by anyone working in communication skills and personal development training.
Resource material is grouped under major headings:
Orientation
Self-esteem
Self-awareness and self-knowledge
Effective listening
Self-assertion
Managing conflict collaboratively
Reflection and closure.
