A Simple and Effective Guide to Developing Assertiveness Skills.
Assertiveness is a positive communication skill - essential for success in today's competitive workplace. Assertive behaviour makes for effective and happy working relationships, reduced stress levels and effective performance. Not to be confused with aggressiveness or uncooperative behaviour - assertiveness means standing your ground while also taking into account the interests of others - of your work team and your organisation. When all participants are using effective communication skills in an assertive manner, the work team has its very best chance to function efficiently and harmoniously.
In this book, one of Australia's most knowledgeable organisational psychologists and teachers explains what assertiveness is, how it works and how individuals can develop their assertiveness skills. Through practical examples and activities, he shows readers how they can build processes that will encourage assertive behaviour in their work area - helping them to enhance their own performance as well as the performance and wellbeing of their entire work group.
This skill-building, practical guide not only encourages positive change for greater workplace effectiveness and satisfaction, but also prepares the reader for greater challenges and opportunities in their careers.
