Authors
Caroline Jevring-Back6 1/8 X 9 1/5 in 1. Leading change
2. Creating a successful business
3. Man aging the economy in your vet clinic
4. What leaders really do
5. What does a practice manager do?
6. Effective communicati on: the vital link
7. Understanding your staff ? what makes peopl e tick
8. Developing your practice team
9. Marketing your practice
10. Professional retailing in practice
11. Unders tanding your clients
12. Achieving excellence in client service
13. Compliance: the art of making effective recommendations
14. Role of wellness healthcare in veterinary practice
15. The f uture of veterinary business
Appendix 1 Telephon e skills
Appendix 2 Planning and managing effect ive team meetings
Appendix 3 External lecturing< br>
Appendix 4 Process mapping and quality control
Appendix 5 Setting fees in practice
Appendix 6 Practice promotional literature
App endix 7 Conducting market surveys
Index
