A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Now in its
second edition. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to
cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and
'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies.
