A practical, step-by-step reference guide for improving your customer service through the nine rules of great service.
Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it?
Designed to help small business owners unravel the mysteries of the service transaction, this book covers the Nine Guiding Rules of Good Customer Service that will ensure your customers are happy with your service and not just with the skills and products you sell.
Whether you work in the trades or in the provision of professional services; whether you work by yourself or have a small team of workers to help you build your business; great customer service is one thing that can make you stand out from your competitors.
You'll find this a useful quick-reference guide to help you make every interaction with your customers a success. Just remember, the success of your business depends on it.
