This comprehensive book will guide readers through Microsoft's brand new certification: MCITP Consumer Support: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians (exam #70-623). This new exam is can be applied to the MCITP certification (along with exam #70-622).
Candidates for this exam are support technicians who set up, maintain, and troubleshoot desktop applications on Windows Vista. Topics include:
Managing and Troubleshooting OS Components
Working with Hardware Devices and Drivers
Installing and Configuring Applications
Troubleshooting Applications
Working with Mobile Devices
This book will be a study guide aimed at educating IT Professionals on supporting Windows Vista in an enterprise environment. The goal of the book will be two fold: 1) it will teach the candidate what they need to know to support Vista in an enterprise environment and 2) it will give them the skills required to pass the Microsoft 70-623 exam on Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Consumer Support Technicians.
The book will cover the objectives 100%. Each chapter will include a list of objectives covered in that chapter, following by in-depth discussion of those objectives, complete with hands-on Exercises and Real World Scenarios. The chapter will conclude with an Exam Essentials section and comprehensive review questions. The companion CD features leading-edge exam prep software with test engine of practice questions and electronic flashcards. Teacher support package provided for classroom use.
