In The Naked Salon, Lisa Conway teaches what salon owners are expected to know but were never taught. As a former salon owner herself, Lisa worked out first hand that there was a number of things she hadn’t even thought about including the numbers and how difficult it is to be on top of staff performance. Lisa breaks it down so that it makes sense and you will know exactly what you need to focus on immediately. The Naked Salon reveals the shocking statistics on how many salons don’t have any planning and the effect of this. Lisa takes you through the simple process of planning and importantly, shows how salon owners will love to implement it. The book explains the importance of knowing where your Salon’s money is coming from and where it is going. Lisa demonstrates the need to keep an eye on the figures and compare them to the past so you can see where improvement happens (or doesn’t). Then you can work on improving outcomes for your Salon into the future. It’s about learning the key numbers that keep you ahead of the game. The book reveals why it is more difficult than ever before to find, motivate and keep great staff and what salon owners can do about it. Lisa graphically illustrates how to stand out from competitors to attract and retain high performing, reliable, engaged and happy staff. She shows salon owners the power of "Suggestion Thinking" to make businesses take off and have customers asking for more. Importantly, The Naked Salon reveals the methods and power in training and incentivising staff to implement suggestion thinking so they understand it, engage with it and adopt it with passion and purpose. Lisa explains how it is possible for staff to feel great satisfaction in personal and salon success using this strategy. She explains how complaints and re do’s are the basis of business ‘rot’ - killing profit and loss of income generating time – and how to rid the rot. After reading The Naked Salon, you will wonder how you ever managed before.
