For most Outlook users, Business Contact Manager 3 will represent their first foray into Customer Relationship Management (CRM). With 'Outlook Business Contact Manager 3 For Dummies', both existing and new Outlook users will be able to dive immediately into BCM. New users will be able to get up to speed quickly on implementing Outlook’s Customer Relationship Contact Manager (BCM). More experienced CRM users will be able to use the book as a reference when they review the common CRM features they are accustomed to seeing. 'Outlook Business Contact Manager 3 For Dummies' addresses the numerous new features that are introduced in BCM 3 including improvements in basic usage and the more advanced customization areas. The book is a nuts-and-bolts, how-to guide that can be applied to specific situations.
'Outlook Business Contact Manager 3 For Dummies' also covers the parts of Office Live that integrate with BCM 3. Currently in beta, Office Live is a monthly subscription service that provides the essentials for establishing and managing your business online. Users can create their own Web site, access e-mail, share documents, and track projects — in or out of the office from almost any Internet-connected computer.
