Perfect Phrases for Customer Service, Second Edition

Perfect Phrases for Customer Service, Second Edition by Robert Bacal


ISBN
9780071745062
Published
Binding
Paperback
Pages
256
Dimensions
127 x 203 x 13mm

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
41.99


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