Unique critical approach helps students compare and evaluate different frameworks and ideas to ascertain strengths, weaknesses for their suitability to different projects, businesses or organisations, as well as written assignments;
Well-regarded summaries of 'Quality Gurus' evaluates the contributions of influential theorists and practitioners in Quality Management;
New edition has been completely updated across the board, including emphasis on Quality Management in today's digital world and fresh case studies throughout;
Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions
