What the book covers: using salesforce.com to solve business challenges, navigating salesforce.com, personalizing your system, prospecting leads, managing accounts, developing contacts, managing activities, sending and tracking E-mail, tracking opportunities, managing products and price books, calculating forecasts, managing your partners, driving demand with campaigns, understanding Salesforce service and support, analyzing data with reports, seeing the big picture with dashboards, customizing salesforce.com, extending salesforce.com beyond CRM, migrating and maintaining your data, and more.
Updated coverage of the new version: Revised throughout to cover the latest updates and enhancements made to salesforce.com.
Series features: Information presented in the straightforward but fun language that has defined the Dummies series for more than a dozen years.
