STS: Deal With Difficult People Revised Edition

While we'd all like a quiet life, there are some situations that can't be ignored - it is estimated that up to 2 million Australians will experience workplace harassment at some time during their career. Workplace bullying and discrimination can be a major problem to many, resulting in stress, anxiety and reduced productivity. Customers can be demanding, or even abusive and then there are the people who are just 'high-maintenance'. This fully revised and updated Steps to Success title offers practical advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.