It happens to everyone. You need to resolve a conflict with a co-worker or handle an altercation with a stranger. You want to talk with a friend about his self-destructive behaviour. You want to convey your thoughts regarding a work issue you feel strongly about, but you're afraid that bringing up the subject will precipitate a disagreement-or an all-out fight. It's not always easy to initiate a conversation with a friend, partner, or family member about a sensitive subject. Every situation is different, and there are no definitive answers. But opening the door to communication is often half the battle. Once someone knows they can talk, they often will-and this new addition to the Complete Idiot's Guide series shows you how.
The Complete Idiot's Guide to Difficult Conversations examines ways to approach and handle the kind of personal or business-related conversations that we often put off or avoid altogether.
