An updated and revised guide to proper manners, politeness, and professionalism - including the best ways to handle such sticky situations as saying 'no' and asking for forgiveness.
New tips on travel etiquette in a post-9/11 world, including dealing with security issues and the unprecedented stress that accompanies them.
Additional information on how to maintain standards of etiquette when dealing with the redefined family unit, including gay marriages, adoptions, and blended families.
Expanded and updated information on business etiquette, including clothing trends in the workplace, e-mail etiquette, cell phone etiquette, and speaking in public.
