The Regulatory Craft by Malcolm K. Sparrow


ISBN
9780815780656
Published
Released
01 / 09 / 2014
Binding
Paperback
Pages
346

This books tackles one of the most pressing public policy issues of our timethe reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilities which involve the delivery of obligations rather than just services.
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