Dimensions
162 x 242 x 28mm
How did Marks & Spencer become Britain's most famous shop, most admired retailer and most successful business? And then why did it collapse so precipitously?
For decades Marks & Spencer were unassailable. It was the most successful retailer in the world. Its clothes were a byword for affordable quality and its food-halls pioneered ready-prepared meals. It cared for its staff, the City loved it; the company was the perfect British success story. But then so suddenly that it took everyone by surprise, Britain's best-loved chain went down the tube. Customers abandoned the shops, suddenly they were dowdy, staff deserted in droves and the shares plummeted. Why? What went wrong?
Judi Bevan, a seasoned business journalist has watched M&S for years, interviewed all the principal players from suppliers to directors, and shows how the success was soured by arrogance. This is a tale of hubris that everyone can learn from.
