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This is Service Design Doing

This is Service Design Doing by Marc Stinkdorn


Authors
Marc Stinkdorn
ISBN
9781491927182
Published
Binding
Paperback
Pages
500
Dimensions
187 x 232 x 25mm

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
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84.14
RRP: $98.99
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Instore Price: $98.99
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