Total Quality Management Blueprint

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Combining theory and practice, it adopts a balanced approach relevant to practising managers and students.

This book explores key issues and cutting-edge tools and techniques in a simple and practical style. Drawing on case studies, industrial practice and empirical research, the text guides you through:
- The influence of quality management experts
- Quality awards and self-assessment
- Quality costing
- Quality management systems
- Teamwork and Training
- Business process management

Not only do both authors facilitate a thorough understanding of TQM, but Heather Bunney acts a s a role model for aspiring female industrialists.