Dimensions
129 x 200 x 9mm
Third Edition.
With work pressures mounting and information overload, do you find it hard to develop your skills? Whether you are new to a subject, or need to brush up on your existing knowledge, the 'In A Week' guides make it as easy as possible for you by breaking down subjects into simple steps that can be learnt in just one week.
This book covers the following:
- What is Total Quality Management (TQM)?
- Assessing the need
- Planning for success
- Providing the environment
- Providing the process
- Supporting the process
- Ensuring success.
