Dimensions
154 x 228 x 18mm
Newly revised and expanded, Working Relationships provides a cutting-edge toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ) to manage conflict, develop teamwork, and get along with friends and foes at work. Building on the commonsense advice and practical wisdom that made the first edition such a success, Bob Wall adds fresh insight and a new focus on the power of EQ to influence lives and careers, regardless of job type, level of education, and scope of responsibility. Through a powerful EQ lens, he re-examines the core competencies needed to handle difficult conversations and build the solid network of professional relationships so critical to getting things done in today's complex organisations. Packed with over 30 worksheets and tools, including seven new exercises on EQ, Working Relationships profiles Loreal, Bell Labs, the US Air Force, and other business leaders to illustrate the compelling results that organisations and individuals have achieved by putting EQ to work in the workplace.
